Terms & Policies

Booking & Deposit Policy

A 20% non-refundable deposit is required to reserve your event date. This deposit applies toward your total balance. Full payment is due no later than 7 days before your event. Your booking is not confirmed until the deposit is received.

Cancellation Policy

Clients may cancel up to 7 days before the event to avoid additional charges. For bookings involving custom-made items, cancellations must be made at least 2 weeks in advance. Deposits are non-refundable but may be transferred to a future booking if rescheduled with adequate notice.

Damage & Loss Policy

Clients are responsible for all rented items during the rental period. Any items lost, broken, or returned in damaged condition will incur a replacement fee. A full item checklist will be provided at drop-off or setup.

Weather & Outdoor Use

Outdoor rentals must be covered and protected from inclement weather. A tent rental is required for all outdoor bookings that include balloon décor, wood flower arrangements, or wood backdrops. Alexander and Bloom Co. is not liable for weather-related damage if no protection is provided. Clients may opt to cancel due to weather up to 48 hours in advance without penalty (excluding custom orders).

Liability Waiver

Alexander and Bloom Co. is not responsible for any injury, accident, or allergic reaction that may occur during use of our decor or rentals. It is the client’s responsibility to ensure items are safely used and properly secured if moved after setup.

Delivery & Setup

Delivery, setup, and pickup fees may apply depending on location and scale of rental. These fees may be waived for local bookings during our launch phase. Standard delivery radius is within 30 miles of Alvin, TX. Additional travel fees may apply outside this range.